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How bolly4 Handles Your Account and Policy

Our legal framework covers how your account data is handled, what rights you hold, and how we manage disputes — all within the boundaries of Bangladesh law and eligible regions.

Jurisdiction-Dependent AccessAccount Data RightsbKash, Nagad, Rocket CoveredPolicy Contact AvailableRegion-Eligible Terms
bolly4 How bolly4 Handles Your Account and Policy
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how your data is handled, want to request a copy of what we hold, or need to raise a dispute about account terms, we have a few ways to reach the right team. Response times vary, but we aim to acknowledge policy queries within one business day.

Live Chat Support Open the chat widget from your account dashboard. For legal and policy queries, select 'Account and Policy' from the topic menu so it routes correctly.
Email for Policy Requests Send data or legal requests to our support email listed in the Help section of your account. Include your registered mobile number for faster matching.
In-Account Help Centre The Help section in your bolly4 account has a dedicated policy category. You can submit a written request there and track its status under 'My Requests'.
DATA AND ACCOUNT SECURITY

How We Protect Your Account Information

Account security at bolly4 rests on a few concrete practices. We use SSL encryption on all data in transit, and your payment details — including your bKash, Nagad, or Rocket wallet numbers — are stored in masked form after verification. We do not share your account data with third parties for marketing purposes.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold at any time via the Help Centre.

Cookie Use

We use cookies to keep your session active and to remember your language and payment preferences. You can manage cookie settings from your browser, though some account functions need session cookies to work properly.

Account Security Steps

Two-factor login via OTP to your registered mobile number is available and recommended. If you suspect unauthorised access, use the 'Lock Account' option in settings and contact support immediately.

Requesting Changes or Deletion

To update personal details or request account closure and data deletion, go to Account Settings or contact support with your registered mobile number and the specific change you need made.

Common Legal and Policy Questions

Here are the questions we hear most often about our terms, data handling, and account rights. If yours is not here, the Help Centre in your account is the right next step.

Access depends on your local law. We serve eligible regions, but whether online gaming is permitted where you are is something you need to verify for yourself before opening an account.

We hold your registration details, verified payment wallet numbers like bKash or Nagad, transaction history, and login records. You can request a summary through the Help Centre at any time.

Raise it through live chat or the Help Centre under 'Payment Dispute'. Include the transaction date, amount, and the payment method — bKash, Nagad, or Rocket — so we can trace it quickly.

Yes. Submit a deletion request through Account Settings or contact support with your registered number. We will confirm what data is removed and what is retained under applicable retention rules.

We do not share your data with third parties for marketing. Payment processors like bKash and Nagad receive only what is needed to complete your transaction, as outlined in our payment terms.

Any balance in your account wallet needs to be withdrawn before closure. We will not process a closure with a remaining balance — contact support to arrange the final withdrawal first.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.